1. Return Eligibility To maintain the highest security and quality standards for our IT and networking infrastructure, Global Eye Solutions enforces a strict return policy.

• Eligible Returns: We only accept returns for items that are Dead on Arrival (DOA) or possess a verified manufacturing defect out of the box.

• Non-Eligible Returns: We absolutely do not accept returns for "change of mind," ordering the wrong specification, incompatibility with your existing setup, or items that have been opened and used without a manufacturing defect.

2. The 48-Hour Reporting Window If you receive a defective item, you must initiate the return process within 48 hours of the delivery date. Any defects reported after this 48-hour window will fall strictly under the manufacturer's warranty process, and the item cannot be returned directly to Global Eye Solutions for an immediate replacement.

3. Required Condition of Returned Items For a return to be accepted and processed, the physical hardware must meet the following criteria:

• The item must be in its original, unmarked, and undamaged packaging.

• All original accessories, power cables, manuals, warranty cards, and anti-static bags must be included.

• The device must show no signs of physical damage, user-induced electrical shorts, or improper installation attempts.

4. How to Initiate a Return Do not send hardware back to us without prior authorization. To start a return for a defective item:

1. Contact our technical support team immediately via email or WhatsApp.

2. Provide your order number, a detailed description of the hardware failure, and photo/video evidence if applicable.

3. If approved, our team will provide you with a Return Authorization and instructions on how to hand the item back to our designated courier or drop it off at our Zouk Mosbeh facility.

5. Inspection and Resolution Once the returned hardware is received at our facility, our technical team will conduct a thorough inspection.

• If the defect is confirmed as a factory fault, we will immediately dispatch a brand-new replacement of the exact same model.

• If the hardware is found to be fully functional, or if the damage was caused by user error (e.g., bent pins, liquid damage, power surges), the return will be rejected, and the item will be sent back to you at your expense.

6. Contact Support To report a defective item and start the return process, please reach out to:

• Email: info@globaleye-solutions.com

• Phone / WhatsApp: +961 76 356216